First of all, we hope you are well and healthy.
In please to provide you safe stay, we closely follow the situation related to the pandemic, as well as instructions, practices, and guidelines of public health services, the World Health Organization, the European Casino Association, and internationally relevant leading tourism industry institutions.
Considering all regulations and recommendations with the implementation of high catering standards for the provision of services, we have prepared a protocol that we will be applied in the new COVID-19 conditions. By following the protocol, we protect your health as well as the health of our employees.
We wish you a safe and comfortable stay.
Prevention measures against transmission of COVID-19, based on instructions by WHO are:
Employee & Guest Health
The health and safety of our employees and guests is our number one priority. In order to protect both groups and offer a safe and memorable stay to our guests, the following key points will apply throughout the property until the end of the pandemic.
Room Recovery Protocol. In the event of a suspected case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol.
Room service menus are available via an interactive TV screen in the rooms, as well as information on the working hours of our departments.
The operation will be adjusted to the government guidelines. As a general guideline, crowd control in the Spa & Wellness area will be imposed. Disinfectant gel will be available in the Reception and all areas where services provided.
The Beach must be set up in accordance with the State guideline.