Cancellation policy for individual guests:
For period from 1st of October until 1st of June (except for New Year, 1st of May, Easter and Christmas):
For any cancellation received up to 10 days prior to the arrival no fee will apply.
For any cancellation received within 9 to 2 days prior to the arrival a 40% penalty of the total stay reserved will apply.
For any cancellation received within 2 days prior to the arrival and less, and for non-show reservations the total amount of the reservation will be charged.
For period from 1st of June until 1st of October
For any cancellation received up to 25 days prior to the arrival no fee will apply.
For any cancellation received within 24 to 5 days prior to the arrival a 40% penalty of the total stay reserved will apply.
For any cancellation received within 5 days prior to the arrival and less, and for non-show reservations the total amount of the reservation will be charged.
For non-refundable reservations:
The total amount of the stay will be charged at the time of booking.
No cancellations or modifications are allowed. The amount in non-refundable in case of cancellation.
It would be our great pleasure to host you in Maestral Resort and Casino on one of your next trips.
Cancellation policy for group guests:
Non-refundable advance payment of 30% of the total amount must be paid at the day of signing the contract upon receipt of the pro forma invoice by the Hotel.
Non-refundable advance payment of 40% of the total amount must be paid up to 30 days prior to arrival, upon receipt of the pro forma invoice by the Hotel.
Advance payment in the amount of 30% of the total amount must be paid up to 7 days prior to arrival, upon receipt of the pro forma invoice by the Hotel.
Hotel will tolerate cancellation up to 7 days prior to arrival in amount of 10% of the total reserved services without penalty charges.
All additional costs made during the stay of group which the Agent will take over and are not defined in contract, must be paid up to seven (7) days from the day of receiving the final invoice.
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